Three dimensions of service recovery: examining relationship and impact
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چکیده
منابع مشابه
examining the relationship between fear of negative evaluation and communication strategies by iranian efl learners
the purpose of the present study was to investigate the relationship between fear of negative evaluation (fne) and communication strategies (css) among iranian efl learners. it was aimed to examine the differences in the use of communication strategies between speakers with high or low degree of fear of negative evaluation. the current study was a case study consisting of 10 english learners at...
Examining the Relationship Among Service Recovery, Affective Commitment, Calculative Commitment, And Trust for E-Travel Retailers
متن کامل
Examining the Relationship Between Perceived Organizational Justice and Dimensions of Organizational Commitment
Objective: The purpose of this study is to evaluate the relationship between perceived organizational justice and organizational commitment of physical education teachers in West Azerbaijan province. Methods: Research method is descriptive-correlation conducted using the field method. Statistical population includes physical education teachers in West Azerbaijan which are 1091 persons. The samp...
متن کاملExamining the Relationship Between Perceived Organizational Justice and Dimensions of Organizational Commitment
Objective: The purpose of this study is to evaluate the relationship between perceived organizational justice and organizational commitment of physical education teachers in West Azerbaijan province. Methods: Research method is descriptive-correlation conducted using the field method. Statistical population includes physical education teachers in West Azerbaijan which are 1091 persons. The samp...
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ژورنال
عنوان ژورنال: Supply Chain Management: An International Journal
سال: 2016
ISSN: 1359-8546
DOI: 10.1108/scm-03-2015-0086